Our customers expect us to deliver products that are safe, compliant with legal and regulatory requirements, and fit for purpose. Increasingly, customers also want to know that products have been sustainably sourced and that their environmental impact is minimised.
We must also ensure that our suppliers share and uphold our approach to business ethics, human rights (including safety and modern slavery) and the environment.
Failure to do so could result in harm to individuals with the potential for customers, colleagues and other stakeholders to lose confidence in the Dunelm brand.
How we mitigate
- We have a range of policies specifying the quality of own brand products and production processes which suppliers must adhere to
- Factory profile questionnaire introduced, to obtain a more holistic assessment
- We operate a full test schedule for all new own label products and on a sample basis for ongoing lines, overseen by our Specialist Product Technology team
- Food hygiene and allergen awareness is maintained through the adoption of clear operating guidelines and compulsory colleague training. Compliance audits are performed regularly
- All stock and food suppliers and the majority of our other suppliers are required to sign up to our Anti-Bribery and Ethical Code of Conduct which is in line with international guidelines, and also covers modern slavery
- We conduct periodic audits on all suppliers of own brand products against our Code of Conduct
Ethical trading/modern slavery/sustainable sourcing reviewed annually in depth by the Board.
Progress in 2018/19
- Specialist partner appointed to review and grade ethical audits and follow up on corrective actions. Supplier audits extended to UK warehouse facilities used by suppliers and Pausa suppliers
- Food safety and allergen compliance strengthened following a thorough review conducted with the support of a specialist food technologist
- Packaging specialist recruited to help develop our plan to minimise unnecessary packaging and phase out single-use plastics where feasible
- Appointed third party to verify compliance with legality of timber sourcing through our branded product supply chain
- Sustainable cotton sourcing plan developed
- Modern slavery awareness programme continued
For further information please see the Sustainability Report.