Shareprice

How the Board engages with its stakeholders

OUR “BUSINESS PRINCIPLES” IDENTIFY CUSTOMERS, COLLEAGUES, SUPPLIERS, THE ENVIRONMENT AND COMMUNITIES AS OUR PRINCIPAL STAKEHOLDERS IN ADDITION TO OUR SHAREHOLDERS, AND OUR CORPORATE RESPONSIBILITY REPORT SETS OUT MORE DETAIL ON HOW WE MANAGE OUR RELATIONSHIPS WITH THEM. THE TABLE BELOW SETS OUT HOW THE BOARD ENGAGES WITH EACH OF THEM:

SHAREHOLDERS

Results presentation

Twice a yearPresented by Chief Executive and Chief Financial Officer Attended by Chairman and other Directors

Meetings with institutional investors (‘roadshow’)

Twice a yearChief Executive and Chief Financial Officer Chairman and Non-Executive Directors attend a selection of meetings

Adderley family dinner

Once a year - Attended by all Directors and Company Secretary

AGM

Once a year - Attended by all Directors and Company Secretary

Corporate governance presentation

Every one or two years - Attended by all Directors and Company Secretary

Analyst and shareholder presentation at store

Every two or three years - Attended by the Chief Executive and Chief Financial Officer. Attended by other senior managers as appropriate. 

CUSTOMERS

  • Customer insight report in Board packs
  • Customer KPIs in Board pack
  • CEO / Deputy Chairman reply personally to a number of high level customer contacts
  • All Directors visit stores regularly

COLLEAGUES

  • People Director updates the Board twice a year including the results of our colleague engagement survey
  • Colleague KPIs in Board pack
  • Annual conference for Store Managers and senior support colleagues, attended by Chairman, Chief Executive, Chief Financial Officer and Company Secretary
  • All Directors visit stores regularly accompanied by a member of the Executive or Senior Management Team
  • Non-Executive Director presentations to the Senior Management Team on leadership topics
  • Executive Directors and Company Secretary attend a selection of Colleague Council meetings

SUPPLIERS

  • Annual supplier conference held, attended by Deputy Chairman and Chief Executive
  • Key suppliers attend the annual Store Managers conference
  • Chief Executive and Deputy Chairman meet regularly with key suppliers
  • Annual Board presentation on ethical trading / modern slavery

ENVIRONMENT / COMMUNITY

  • Chief Financial Officer and the Company Secretary attend the Sustainability Committee, which considers matters relating to the environment, community and other topics
  • A representative of the Company-sponsored charity attends the annual Store Managers conference
  • All Directors visit stores regularly