Shareprice

Measuring progress against our ambitions

The Board uses a range of financial and non-financial key performance indicators (KPIs) to measure overall Group performance, the success of our strategic direction in relation to our new ambitions, and to help determine senior management remuneration. This year we have expanded our number of Group KPIs and regrouped them around our ambitions (our brand, being a good company and profitable growth) to reflect better how we think about, manage and measure what matters most to our business.

REMUNERATION MEASURES

Earnings per share targets are set by the Remuneration Committee to determine long-term incentive plan (LTIP) pay outs. In addition to personal and strategic objectives, Profit Before Tax (PBT), growth in customer net promoter score (NPS) and colleague net promoter score (eNPS) are used as executive bonus measures. Free cash flow is an additional bonus measure for our CFO.

For more information on individual executive bonus Remuneration Measures see the Annual report.

  • FREE CASH FLOW

    £m

    £174.7m

  • Profit Before Tax*

    £m and % sales

    £109.1m

  • Diluted Earnings Per Share

    pence and growth %

    42.9p

  • Unique Active Customers Growth*

    % growth

    +1.3%

  • Total Revenue

    £m and growth %

    £1,057.9m

  • Net Promoter Score (NPS)

    Year-on-year
    improvement %pts

    +1.8%pts

  • Employee Net Promoter Score (eNPS)

    Year-on-year
    improvement

    +9%pts

  • CO2 Emissions

    tCO2e /£1m
    Group revenue

    14.5 tCO2 e/£1m