We aim to make it easier for our customers to live sustainably, by giving them access to more sustainable products and services. We will provide responsibly sourced and responsibly made products, develop helpful services, and improve our communication to encourage and influence sustainable behaviour. We will design products for the longer term, use resources wisely, prioritise materials that have less impact on the environment (carbon, water and biodiversity), reduce waste by developing closed loop systems, and ‘give back’ to nature.