We are committed to acting legally, fairly and honestly in all our business dealings and relationships. We have a zero-tolerance approach to bribery, corruption, fraud and tax evasion. We apply our policies across all our operations and require our suppliers to commit to apply the same or equivalent policies. Risks to the business associated with non-compliance, together with the detailed procedures in place to comply with the Bribery Act 2011 are set out in our Anti-Corruption and Anti-Bribery Policy. Review of controls in place is a standing agenda item for our Audit and Risk Committee and we measure the level of internal training every year.
In 2021, 77% (2020: 94%) of eligible colleagues (over 1,000 people) completed initial or refresher training. We have moved to a new training platform and will renew our focus in this area in FY22. Online training is mandatory for colleagues in support sites, and our manufacturing and customer contact centres. Additionally, the following colleagues receive personal training: all new starters in the Dunelm Leadership Team, commercial and procurement reams, and selected individuals in the finance team and other departments with responsibility for awarding contracts. As mentioned above, all colleagues and suppliers are encouraged to report any potential wrongdoing via our ‘Speak Up’ programme.