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We have a zero-tolerance approach to any form of modern slavery, fully support measures to eradicate this criminal activity and are committed to putting effective systems and controls in place to safeguard against any form of modern slavery taking place in any part of our business or supply chain.

Dunelm sites

Our approach to modern slavery within our own business operations is managed through a working group consisting of the Company Secretary, the Head of Procurement, a People Business Partner and the Head of Quality and Sustainability, with valuable input from departments around the business. The Company Secretary reports to the Executive Board and the Dunelm Group Board on modern slavery issues, and the Dunelm Group Board approves our annual Slavery Trafficking statement (pursuant to Section 54, Part 6 of the Modern Slavery Act 2015) and formally reviews our policy and performance on ethical trading and modern slavery every year. Our full statement is available here.

Following a risk assessment of our own premises and the related supply chain in 2016, our Executive Board approved an action plan which is reviewed annually. For example, we limit and – as far as possible – eliminate the use of agency workers at our customer service and manufacturing centres, and limit our usage in our warehouses, distribution centres and in our home delivery network. At our Stoke warehouse we audit our own colleague policies and practices, our use of agency workers, and provide training for our management colleagues and distribution partners. We have also added a question to our interview process to make sure that nobody has paid any amounts in order to secure a job. Our ‘Speak up’ whistleblowing helpline is open to all colleagues, all workers on our premises and suppliers. 

‘Speak Up’ whistleblowing programme

We relaunched our independent whistleblowing helpline in June 2021 which we promoted through posters, wallet cards and our colleague intranet.

Our programme is run by an independent third party, guarantees anonymity and has been promoted to report concerns about wrongdoing and unsafe or illegal working practices (rather than general grievances that we encourage colleagues to take up with line managers or our People Team in the first instance). Anonymous reports are sent directly to our H&S Manager and Company Secretary who track cases through to resolution. After investigating the 28 reports received, no unlawful activity was established. We had three reports to the helpline in respect of supplier practices, one of which revealed previously unknown breaches of our ethical Code of Conduct (use of undeclared and unaudited factories); these have been investigated and are in the course of being resolved.

Supply chain

Controls to identify and eradicate modern slavery through our product supply chain are maintained through the audit activity against our Ethical Code of Conduct All suppliers sign our Ethical Code of Conduct, and we expect them to review and implement this code, working together to achieve continuous improvement. More information about our supply chain auditing process and developments can be found in our Responsible sourcing section. Our Ethical Code of Conduct policy is available on our website and a summary is in the table below.

 

ETHICAL CODE OF CONDUCT POLICY SUMMARY OF TOPICS COVERED
Child labour
Employment is freely chosen
Hours of work
Freedom of association
Discrimination
No harsh or inhuman treatment is allowed
Regular employment is provided
Health and safety
Environment requirements
Agency labour
Audits
Supplier compliance
Sub-contractors
Whistleblowing
 

 

 

Raising our requirements

We review our audit standards in our supply chains annually in line with industry best practice. The example below shows how we raised health and safety requirements through the audit grading standards in FY21.