We want to ensure the safety and wellbeing of our customers, our colleagues and all our visitors. This is a Company-wide focus with stringent policies and procedures implemented at all levels of the business.
About our health and safety
We are responsible for the health and safety of over 9,500 colleagues across our business, and over one million shopping trips that our customers make to our stores each week.
Covid-19 impact and learnings
Since March 2020, we have focused on ensuring the physical safety of our colleagues and customers in all operations, specifically on the design and implementation of effective policies and social distancing measures at all of our sites. These will continue to evolve as the Covid-19 crisis develops, and UK Government and best practice guidance changes. In addition, we are increasingly supporting the mental health and wellbeing of our colleagues, which is detailed in our Colleagues section.
How we manage health and safety
The Board is responsible for the creation and implementation of our health and safety policy and procedures, which include an effective system of ‘upward’ and ‘downward’ communication, appropriate standards for monitoring performance, and ensuring that sufficient resources are available to support this activity.
Health and safety is a standard agenda item at every Board and monthly Executive Board meeting, supported by a monthly report and a formal annual presentation from the Group’s Health and Safety Manager covering accident/risk analysis, review of previous objectives, and agreement of new objectives for the next year based on risks highlighted through accident trends, industry changes and colleague feedback. For example, one of our priorities this year was to improve the personal security of our store colleagues, by addressing the regrettable societal increase in aggressive and, sometimes, violent public behaviour.