About Us
At Dunelm, we love homes and are just as obsessed by the products that go in them. We’re the UK’s No. 1 homewares retailer offering our customers a wide range of products to enhance every room in their home. We focus on style, quality and value and are always working hard to make our customers’ lives a little easier.
We’re a multichannel retailer with 170 superstores, two high street stores and our website, dunelm.com, featuring extended ranges and delivery convenience (home delivery and reserve & collect) via multi-device functionality and our own delivery fleet.
We are really proud of our business culture and we like to do things our own way. We’re committed to our suppliers and making Dunelm a great place to work for our colleagues.
Our purpose is to help everyone create a home they love.
Revenue
£m
£1,100.4
(2018: £1,050.1)
Profit before tax*
£m
£125.9
(2018: £102.0)
* Profit before tax is presented before exceptional costs.
Number of colleagues
9,500+
Number of stores
170+
Our Vision and Values
Our vision is to be the leading multichannel specialist. Famous for style, value, quality and ease of shopping.
Our purpose is to help everyone create a home they love.
Our Business Principles
Our vision and values are supported by our Business Principles.
What We Do
We’re the UK’s No. 1 homewares retailer offering our customers great products to enhance every room in their home.
We focus on style, quality and value and are always working hard to help our customers to create a home they love.
- 30,000 products in store
- 55,000 products available online
- Full product range available to order in store
- Over four and a half million customers visit our stores and website each week
- Made to Measure curtains and blinds service including home fitting
- Home delivery and reserve & collect service
Where We Operate
We’re a UK multichannel retailer with national coverage through our dunelm.com website and store network.
- dunelm.com offering a range of delivery options
- 170 superstores and two high street stores
- Support centres in Leicester and London
- Two distribution centres in Stoke-on-Trent
- Contact centre in Radcliffe, Manchester
- Made to Measure manufacturing centre in Leicester
- Five Dunelm Home Delivery Network sites (Stoke, Barnsley, Northampton, Bristol and Dartford)
Our Locations
- Superstores as at 30 June 2018
- New superstores opened since 1 July 2018
- Leicester and London Support Centres
- Manufacturing
- Stoke I & II Distribution Centres
- Dunelm Home Delivery Network sites
