About Us
At Dunelm, we love homes and are just as obsessed by the products that go in them. We’re the UK’s No. 1 Homewares retailer offering our customers over 300,000 products to enhance every room in their home. We focus on style, quality and value and are always working hard to make our customers’ lives a little easier.
We’re a multichannel retailer with over 170 superstores, four high street stores and a market leading website, Dunelm.com, featuring extended ranges and delivery convenience (Home Delivery, Collect+, Reserve & Collect) via multi-device functionality and our own delivery fleet.
We are really proud of our business culture and we like to do things our own way. We’re committed to our suppliers and making Dunelm a great place to work for our colleagues.
Revenue
£m
£955.6m
(2016: £880.9m)
Profit before tax
£m
£92.4m
(2016: £128.9m)
Number of colleagues
9,000+
Number of stores
170+
Our Vision and Values
Our vision is to be the customer’s number one choice for homewares and furniture. Famous for style, value, quality and ease of shopping.
Our medium term ambition is to be twice as big as today, with sales of £2bn, and twice as good as today, for our customers.
Our Business Principles
Our vision and values are supported by our Business Principles.
What We Do
We’re the UK’s No. 1 Homewares retailer offering our customers great products to enhance every room in their home. We focus on style, quality and value and are always working hard to make our customers’ lives a little easier.
- 30,000 products in store
- Over 300,000 products online
- Over three million customers visit our stores and websites each week
- Which? Recommended provider in Homewares and Furnishings
- House Beautiful awards: Favourite Homewares Retailer 2016
- Made to Measure curtains and blinds service including home fitting
- Home Delivery, Reserve & Collect and Collect+ service
Where We Operate
We’re a UK retailer with nationwide coverage including Northern Ireland. We also sell products to overseas customers in selected countries within the EU via our Home Delivery proposition.
- Over 160 superstores and four high street stores
- Store Support Centre in Leicester and office in London
- Two Distribution Centres in Stoke-on-Trent
- Contact Centre in Radcliffe
- Two Manufacturing Centres in Leicester
- Four Dunelm Home Delivery Network sites (Barnsley, Northampton, Bristol and Dartford)
Our Locations
- Superstores as at 2 July 2016
- Superstores opened in year to 1 July 2017
- Head Office: Store Support Centre
- Manufacturing
- Stoke I & II Distribution Centres
- Dunelm Home Delivery Network Sites
