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At Dunelm, we love homes and are just as obsessed by the products that go in them. We’re the UK’s No. 1 Homewares retailer offering our customers a wide range of products to enhance every room in their home. We focus on style, quality and value and are always working hard to make our customers’ lives a little easier.

Our vision is to be the leading multichannel specialist. Famous for style, value, quality and ease of shopping. Our purpose is to help everyone create a home they love.

Highlights of our 2018 Results

Revenue

£m

+9.9%

(2017: +8.5%)

EBITDA*

£m

-1.8%

(2017: -7.8%)

*EBITDA is presented before exceptional costs.

Dividend per share

Pence

+1.9%

(2017: +3.6%)

Operational Highlights

  • Growth in unique customers numbers both online (+18%), and in-store (+5%)*
  • Integration of Worldstores product catalogue and supply chain completed
  • Continued gain in Homewares market share to 8.1% (2017: 8.0%), further strengthening number one position
  • Improvement in customer satisfaction scores across all channels
  • Opening of ten new superstores in the year (including one relocation) and completion of six new format refits
  • Product range grew in breadth and quality with 90% of customer reviews of products online being rated four or five stars

* Unique customer numbers reflects internal analysis based on unique payment card transactions within the financial period

GlobalData Retail research. FY17 has been restated based on final market data (see Our Marketplace for further details)

Investment Proposition

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