FAQs

Information on the company's registrars is available on the Advisers - Dunelm Group plc page.

You should contact either your broker or the company’s registrars, Equiniti Limited. You can access information regarding your shareholding by registering a portfolio at www.shareview.co.uk.

If the value of your lost, stolen, or destroyed share certificate is below £100,000, Equiniti, the registrar can arrange for the issue of replacement certificates. Simply contact Equiniti as soon as you can, quoting your shareholder reference number (SRN) if possible, and request a letter of indemnity. You will also need to pay an administration fee and a countersignature fee (which will be dependent on the value of the lost share certificate) to receive a replacement share certificate.

If the value of the missing share certificate is greater than £100,000 you will need to source bespoke indemnity arrangements directly with an appropriate insurance provider before a replacement share certificate will be issued.

You should write to Equiniti, sending a certified copy of the death certificate, together with the original Grant of Probate (or a sealed office copy), or the Letters of Administration.

Alternatively, you can call Equiniti, to report the death of a shareholder and speak with an agent directly to discuss the steps required.

The name(s) of the deceased person(s) personal representative(s) will be put on the share register while the estate is finalised. Equiniti will then place a temporary marker on the register to ensure that wherever possible, they do not issue further dividend payments or other correspondence in the shareholder's name. They will also send you the forms you need to complete.

Contact information on the company’s registrars is available on the Advisers - Dunelm Group plc page.

You should contact the registrars and supply them with the following information:

• Your name in full, as shown on your share certificates
• Your previous address
• Your new address
• Your shareholder account number if you have one

Alternatively, please print, complete and post the following form and return it to Equiniti: Change of Address Form

Please note that the Registrars are unable to accept changes of address notification by email.

Equiniti Limited provide an online service at www.shareview.co.uk that enables shareholders to register electronic communication and receive shareholder mailings by email. Once you have registered with the share portfolio service you can then select your preferred option for company mailings: email or post. You can change your selection at any time by logging on to your Shareview portfolio. If you choose “email”, Equiniti Limited will pass your instruction on to any companies in your portfolio that offer shareholders an email option.

Please view our latest Capital and Dividend Policy in our Group Policies - Dunelm Group plc page

If you would like your future dividends on your shares to be paid directly into your sterling bank or building society account in the UK, you will need to complete a dividend mandate form which can be done by:

• By telephone. You will need your Shareholder Reference Number and a UK registered address; or
• By post – Complete the mandate form which can be found on the Shareview website – www.shareview.co.uk

The above instructions must be received by Equiniti, the company registrars before the record date for a dividend.

Dunelm Group plc is listed on the London Stock Exchange (LSE) and if you wish to purchase shares in a LSE listed company you must do so by instructing a broker certified by the Financial Conduct Authority to purchase the shares on your behalf.

There are various types of brokers which offer different share dealing services and charges. You can search the broker directory on the London Stock Exchange website to find a UK retail broker that will suit your needs: https://www.londonstockexchange.com/personal- investing/tools/find-broker.

Dunelm’s share price details can be found on the Share Information page.

To change your name on Dunelm’s records, please send documents confirming this change (for example, your marriage certificate or change of name deed) to Equiniti.

To transfer ordinary shares held by share certificate, please download and complete a Stock Transfer Form and return it to Equiniti.

The relevant forms can be found on Shareview website – www.shareview.co.uk

Details of the next AGM will be available on the AGM - Dunelm Group plc page.

If you are unable to attend the AGM and your shares are registered in your own name, we will send you a proxy form. On the form you should indicate whether you want to vote for or against each of the resolutions due to be decided for the meeting and return the form to the registrars using the instructions provided.

Alternatively, you may name someone else to go the meeting and vote for you as your proxy.

If your shares are registered in the name of your nominee, the nominee will receive the proxy form and you will need to contact your nominee to state your intention of attending ahead of the AGM.

If you wish to register your proxy appointment online, please use www.sharevote.co.uk where full details of the procedure are given. You will have to disclose the voting ID, task ID and shareholder reference number which you can find on the proxy form which you will receive in the post ahead of the Annual General Meeting. CREST members who wish to appoint a proxy or proxies by utilising the proxy appointment service may do so for the meeting (and any adjournment thereof) by following the procedures described in the CREST Manual.

Further details are provided in the notes to the Notice of Annual General Meeting.

Details of our results can be found on the Financial Calendar - Dunelm Group plc page.

If you are a registered shareholder and you have not signed up to receive electronic communications you will automatically receive a copy as part of the Annual Report mailing.

If you are not a shareholder, please contact the Company Registrars, Equiniti Limited, at:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Tel : +44 (0) 371 384 2030

If you would like to receive shareholder communications in alternative formats (large print, braille or audio tape), please register your name and address, shareholder account number and preferred format with Equiniti.

If you are receiving multiple copies of shareholder communications Equiniti is probably holding two (or more) accounts for you on the share register. If you would like these accounts combined please write to Equiniti asking them to merge your accounts.

See the Financial Calendar - Dunelm Group plc page for more information.