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'Pass it On' and Takeback

Our Textile Takeback service is ever increasing in popularity with customers who are now, on average, bringing c.98 tonnes of textiles to our stores every month. We have now collected more than 2,230 tonnes of textiles since launching the service in October 2021. More recently, we have partnered with The Salvation Army to launch an Online Textile Takeback service for customers who can’t get to one of our stores. Donations can be packaged up and taken to the nearest drop off point where they will then be sent for sorting.

For customers replacing bulkier items, such as furniture, we are making it easier to give unwanted pieces a second life in a new home. We have partnered with The British Heart Foundation to offer a free collection service for furniture, mattresses and more. Since the launch of the partnership, the British Heart Foundation has made 5217 collections for our customers, diverting 193 tonnes of bulky items from the waste stream.

Delivering Joy

Our colleagues and customers are at the heart of our Delivering Joy campaign, which helps people who may otherwise go without gifts or decorations over the festive period. Our fourth Delivering Joy campaign was our biggest yet, doubling the number of donated gifts – from c.62,000 in 2022 to c.125,000 in 2023.