Dunelm | Protecting our business

We are committed to acting legally, fairly and honestly in all our business dealings and relationships. We have a zero-tolerance approach to modern slavery, bribery, corruption, fraud and tax evasion.

Health and safety

Our group-wide goal is for colleagues, customers, contractors and visitors to stay safe. Our CEO has overall responsibility, supported by our health and safety team who focus on developing competence, controls and communication in this area.

Online safety and security

Our customers, colleagues and all other individuals and businesses who engage with us trust Dunelm to keep their personal information safe, and to use it fairly and properly.

We are committed to conducting our business in accordance with applicable data protection and privacy regulations, including the UK’s Data Protection Act 2018. We also require all third parties with whom personal data may be shared to make this commitment.

Responsible supply chains

We ensure high ethical standards – in particular human rights – across our commercial supply relationships and require the provision of safe and legal working conditions for the people who work for them. We do not accept any form of exploitation and implement controls to identify and eradicate modern slavery and any other form of exploitation such as excessive working hours, child labour and poor safety standards, through our Ethical Code of Conduct.

Anti-bribery, anti-fraud & anti-tax evasion

We are committed to acting legally, fairly and honestly in all our business dealings and relationships. We have a zero-tolerance approach to bribery, corruption, fraud and tax evasion.

Responsible tax payments

The Group’s tax affairs are managed in a way that is consistent with the Group’s commitment to high standards of governance and our shared values.

Responsible supplier payments

We aim to deal with our suppliers in an open and honest way and require all our suppliers to sign our standard terms and conditions in advance of commencing trade, or otherwise enter into a bespoke agreement.

Protecting our business metrics

Metric	Outcome
<30 reportable incidents under RIDDOR¹	25
90% of low- or medium-risk audits	89%
95% of Tier1 factory base with audits <2yrs old	99%

¹ Reporting of Injuries, Diseases and Dangerous Occurrences Regulations.

Protecting our business